- 1 to 4 Pads are sent via regular post (not trackable).
- You have the option of registered post which requires a signature on return and is considered the safest method.
- 5 Pads and above are automatically sent in an express post bag which is the fastest method. There is an option to have signatory required on receipt of goods on an express post bag as the tracking number does not guarantee delivery to the right person – it only confirms that the parcel has been delivered.
Please note that whilst we do everything we can to track a missing order, sometimes it is simply impossible to locate this due to incorrect address advice / theft etc, so please bear this in mind when ordering (especially if your area is prone to theft in which case a PO Box or work address would be appreciated). Please ensure the full address is supplied when ordering.
We are unable to take responsibility for missing post as it is up to the individual to advise a safe & correct address that we can utilise. If the address advised is incorrect or incomplete however, we should theoretically have these returned to us by Australia Post, in which case we will contact you for correct details and resend accordingly.